Refund Policy

You have 60 days from the date of purchase to raise a refund request under this policy. Requests received after 60 days may still be reviewed, but we are not obliged to refund them.

You are entitled to a full refund if any of the following applies and we cannot resolve it:

• You never received your license. No key or download link arrived, and it is not in your spam folder.
• The key does not activate. The license fails activation and our support team cannot make it work.
• You received the wrong item. The edition, version or number of users does not match what you ordered.
• The software is not as described. It materially differs from the product page you bought from.
• You were charged more than once for the same order, or charged after cancelling.

In these cases we will first try to fix the problem — usually by re-issuing a key or correcting the order. If we cannot fix it, you get a full refund.

So that we can act quickly, please include:

1. Your order number and the email address used at checkout.
2. A description of the problem in your own words.
3. Evidence of the fault, appropriate to the problem:

- For an activation failure: a screenshot or photo of the exact error message and code shown by QuickBooks.

- For a non-delivery: confirmation that you have checked your spam and promotions folders.

- For a wrong item: a screenshot of the product screen showing the edition or user count you received.

If you cannot produce a screenshot, tell us — we will walk you through it or arrange a short screen-share. We will never refuse a genuine claim because of the format of the evidence. We ask for it to diagnose the fault, not to create an obstacle.

• A license key that has been successfully activated and works as described, where the request is a change of mind.
• Problems caused by system requirements that were published on the product page before purchase — for example buying a Windows edition for a Mac. Contact us anyway: we will usually exchange it for the correct edition.
• Requests where we are given no way to verify the fault and no opportunity to fix it.
• Orders where the license key has been shared, resold or published.

We refuse refunds, and may decline future orders, where a claim is dishonest — for example a claim that a key never worked when our records show a successful activation, repeated claims across multiple orders, or a chargeback raised without contacting us first.

Nothing in this section is used to deny a genuine fault.

Email support@finotax.shop with the information listed above. We reply within 2-5 hours.

If we approve your refund, it is returned to your original payment method (Stripe) and typically appears within 5–10 business days, depending on your bank.

When a refund is approved, the licence key attached to that order is deactivated and must no longer be used. Continuing to use a key you have been refunded for is treated as an unpaid licence.

Please contact us first. Most refund requests are resolved the same day, and a chargeback takes weeks to settle. Raising a chargeback does not increase what you are entitled to under this policy.

There are no physical returns. We ship nothing: your licence key and download link arrive by email. There is no return label, no return address and no restocking fee, because there is no parcel.

Exchanges. If you bought the wrong edition, version or number of users, tell us. We will normally exchange it for the correct one and settle any difference in price, either way. This is usually faster than a refund.

Cancellation before delivery. If your order has not yet been fulfilled — the key has not been issued — you can cancel it for a full refund, no questions asked. Email us with your order number.

This policy sits alongside your legal rights, it does not replace them. Nothing here limits any right you have under the consumer protection law that applies to you. If your local law grants you a broader right to cancel or to a refund than this policy does, that law applies.

Questions about this policy? Email support@finotax.shop and we will explain how it applies to your order.